Keywords
emotional intelligence
resilience
emotional management
resilience
emotional management
How to Cite
Peñafiel Muñoz, O. R., Cachi Catacora, C. P., Yujra Flores, Z., & Medrano Romero, H. P. (2022). Emotional Inteligence as a Resilient Strategy in Tour Guides in La Paz City. Revista Internacional De Educación Emocional Y Bienestar, 2(1), 77–97. https://doi.org/10.48102/rieeb.2022.2.1.23
Abstract
This research focuses on identifying the dimensions that emotional intelligence presents as a resilient strategy for the best development in the labor area of tourist guides in La Paz city, Bolivia; identifying the role that emotions play in their daily lives and the action in extraordinary events. As a methodological contribution, it denotes the relevance of the qualitative research, emphasizing the case study and the meticulous intervention in each participant --tourist guides who present a labor experience greater than five years and are between thirty and fifty years of age. For the analysis, it uses qualitative techniques centered in thematic analysis. In the research development, results show how the tourist guides use emotional intelligence in their work, emphasizing the optimal dominion of their emotions in facing adversities or abrupt situations; they are conscious of the benefit that entails in their daily life and their profession. This research is a relevant reference in the training of professional tourist guides and the management of their emotions as a resilient strategy in subsequent adversities and as replication agents for their colleagues.
References
Acosta, G. R., Aviles, B. E., y Torres, J. P. (2017). Gestión Emocional: Factor Crítico de la Competitividad Emocional en el Profesorado Universitario. INNOVA Research Journal, 2(10), 132-146. https://doi.org/10.33890/innova.v2.n10.2017.490
Alhojailan, M. (2012). Identify Learners’ Attitude Regarding the Implementation of Read Write Web, Blog Tools: A Case Study in Higher Education. Arabia Saudita: King Saudi University, Centre for higher education. https://faculty.ksu.edu.sa/sites/default/files/identify_learners_attitude_drmohammed_alhojailan.pdf
Ahmad, S., Nisar, Q., Othman, N., y Mustafa, B. (2017). Do emotional intelligence & Organizational politics influence the employee work behaviors and attitudes? Mediating role of political skill. Journal Pengurusan, 51, 1-16.
Alonso-Serna, D. (2019). Inteligencia Emocional, Daniel Goleman. Con-Ciencia Serrana Boletín Científico De La Escuela Preparatoria Ixtlahuaco, 1(1), 1-2. https://orcid.org/0000-0002-1506-2787
Arrabal, E. M. (2018). Resiliencia. España: Elearning.
Barrientos, A. B. (2019). El desarrollo de la Inteligencia Emocional en los estudios del Grado en Turismo en la Universidad de La Laguna (Tenerife). España: Universidad Camilo José Cela. Facultad de educación.
Bonesso, S., Gerli, F., y Pizzi, C. (2015). The interplay between experiential and traditional learning for competency development. Frontiers in Psychology, 6, 1305. https://doi.org/10.3389/fpsyg.2015.01305
Braun, V., y Clarke, V. (2006). Using thematic analysis in psychology. Qualitative research in psychology, 3(2), 77- 101.
Brooks, R., y Goldstein, S. (2010). El poder de la resiliencia. Cómo superar los problemas y la adversidad. Barcelona: Paidós.
Camacho, N. M., Ordon?ez, J. C., Roncancio, M. H., y Vaca, P. (2017). Convivencia escolar y cotidianidad: una mirada desde la inteligencia emocional. Revista Educacio?n y Desarrollo Social, 11(1), 24-47. https://doi.org/10.18359/reds.2649
Chang, E. C. (2017). Applying the broaden-and-build model of positive emotions to social problem solving: Does feeling good (vs. feeling bad) influence problem orientation, problem-solving skills, or both? Journal of Social and Clinical Psychology, 36(5), 380-395. https://doi.org/10.1521/jscp.2017.36.5.380
Fernández, M. (2016). Inteligencia emocional de la sustentabilidad. Ingeniería, 26(1), 79-89.
Gelaidan, H. M., Al-Swidi, A., y Mabkhot, H. A. (2016). Employee Readiness for Change in Public Higher Education Institutions: Examining the Joint Effect of Leadership Behavior and Emotional Intelligence. International Journal of Public Administration, 41(2), 150-158. https://doi.org/10.1080/01900692.2016.1255962
Goeldner, C., Ritchie, J. R., Mcintosh, R. (2000). Tourism. Principles, Practices Philosophies. Nueva York: John Wiley & Sons.
Goleman, D. (2008). La Inteligencia Emocional. Barcelona: Kairo?s.
Gómez, M. (2006). Introducción a la metodología de la investigación científica. Córdoba: Brujas.
Gonzales, T., y Cano, A. (2010). Introducción al análisis de datos en investigación cualitativa: concepto y características. Nure Investigación, (44), 1-5. https://www.nureinvestigacion.es/OJS/index.php/nure/article/view/476/465
Grandey, A. A., y Gabriel, A. S. (2015). Emotional Labor at a Crossroads: Where Do We Go from Here? Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 323-349. https://doi.org/10.1146/annurev-orgpsych-032414-111400
Henderson, J. C. (2007). Tourism Crises: Causes, Consequences and Management. Amsterdam: Butterworth-Heinemann.
Issah, M. (2018). Change Leadership: The role of emotional intelligence. SAGE Open, 8(3), 1-6. https://doi.org/10.1177/2158244018800910
Jacka, J. M. (2018). How’s your EQ? Emotional intelligence can help auditors build and maintain positive, productive relationships throughout the organization. Internal Auditor, 75(1), 36-42.
Lerbinger, O. (1997). The crisis Manager: Facing a Risk and Responsibility. Mahwah, Nueva Jersey: Lawrence Erlbaum Associates.
Madanchian, M., Hussein, N., Noordin, F., Taherdoost, H. (2017). Leadership Effectiveness Measurement and Its Effect on Organization Outcomes. Procedia Engineering, 181, 1043-1048. https://doi.org/10.1016/j.proeng.2017.02.505
Mieles, M., Tonon, G., y Alvarado, S. (2012). Qualitative research: The tematic analysis for the treatment of information from the approach of the social phenomenology. Santa Marta, Bogota: Universidad de Magdalena.
Ministerio de Culturas y Turismo (2018). Reglamento de Guías de Turismo. La Paz: Gaceta Oficial de Bolivia.
Núñez, J. M., y Luzarraga, J. M. (2017). Relación entre resiliencia e inteligencia emocional. Campus Educación. Revista Digital Docente, 1(3), 31-34. https://www.campuseducacion.com/revista-digital-docente/numeros/3/
Osorio, C. D. (2017). Valoracion de la satisfaccion, el desempeño y la imagen del destino por los guías de turismo. España: Universidad de las Palmas de Gran Canaria. Facultad de Economia, Empresa y Turismo.
Pike, S. (2004). Destination Marketing Organizations. Oxford: Elsevier.
Prieto, M. (2017). La psicologización de la educación: implicaciones pedagógicas de la inteligencia emocional y la psicología positiva. Educación XXI, 21(1), 303-320. https://doi.org/10.5944/educxx1.20200
Richardson, B. (1994). Crisis management and the management strategy: time to ´loop the loop´. Disaster Prevention Management, 3(3), 59-80.
Roncancio, M. H. et al. (2017). Convivencia escolar y cotidianidad: una mirada desde la inteligencia emocional. Revista Educación Y Desarrollo Social, 11, 24-47.
Salovey, P., y Mayer, J. (1997). What is emotional intelligence? En P. Salovey y D. Sluyter (eds.), Emotional Development and Emotional Intelligence: Implications for Educators (pp. 3-31). Nueva York: Basic Books.
Serna, G., Zenozain, C., y Schmidt, J.(2017). La resiliencia: un factor decisivo para el crecimiento y mejora de las organizaciones, Gestión en el Tercer Milenio, 20(39), 13-24.
Semuel, H., Siagian, H., y Octavia, S. (2017). The Effect of Leadership and Innovation on Differentiation Strategy and Company Performance. Procedia - Social and Behavioral Sciences, 237, 1152-1159. https://doi.org/10.1016/j.sbspro.2017.02.171
Troy, A. S., y Mauss, I. B. (2011). Resilience in the face of stress: Emotion regulation as a protective factor. En S. M. Southwick, B. T. Litz, D. Charney y M. J. Friedman (eds.), Resilience and mental health: Challenges across the lifespan (pp. 30-44). Cambridge: Cambridge University Press.
Vega, C. G. (2019). Percepción local de los factores claves de la resiliencia en destinos turísticos. Revista LIDER - Labor Interdisciplinaria de Desarrollo Regional, (35), 222-247. https://dialnet.unirioja.es/servlet/articulo?codigo=7305546
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
Copyright (c) 2021 Universidad Iberoamericana
